Client Control

From ordering through fulfillment Clients have complete control of their appraisal service processes...

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Each client is provided an individual, secure service center through which they can quickly and easily determine the appropriate valuation services required and convey this information immediately to a cadre of highly trained professionals the client elects to work with.

Project Management - Once the appropriate service is engaged, the client and valuation service provider(s) selected interact directly. Each stage of the service process is recorded, including all communications, to produce a complete project audit trail.  For larger organizations, various administrative levels can be created to provide centralized project management oversight of their organizational branches.

Project Fulfillment - Delivery of services to clients is the DAC's highest priority. Service delivery in accordance with the agreed scope of work is monitored for each project.  If the client or service provider experience difficulties, the DAC provides objective oversite in seeking solutions that best fit client needs.  The DAC Governance Charter controls all DAC functions [ View Governance Charter].   Each DAC member is committed to providing the highest quality valuation services consistent with all standards and regulatory requirements for the benefit of our clients and the public we serve.  If there are any service questions, the DAC Governance Committee may be called upon to provide timely, responsive assistance regarding any issue that may arise, giving the client further control in assuring their needs are met with the highest levels of integrity.

 

Regulatory
Compliance

The regulatory environment is constantly changing and is often misunderstood. The DAC solves this problem...

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The DAC Public Services Advisory Committee (PSAC) and provider members maintain ongoing review of the latest regulatory and service standards issues to ensure all DAC services meet or exceed these requirements.  Complete, independent audit trails are created for each project.  These can be easily accessed by the client for audit and/or regulatory compliance verification.
 

Quality & Integrity

The DAC commitment to valuation quality and service integrity is the foundation on which all DAC services are provided to clients...

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The DAC provides access to the nation’s top level, professionally designated valuers. In our commitment to maintain the trust of the public, our governance committee, responsible for ensuring appraiser quality and service, stands ready to assist clients with resolving questions of integrity.
 

Professionally
Governed

Governance of the DAC service system is provided through a duly elected body of professionally designated valuation service practitioners...

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Service management can be a nightmare for any client. The DAC solution provides clients the ability to resolve these issues by simply submitting a question or notice to the DAC Governance Committee. This allows for competent, timely peer review and responsive consideration of any valuation service issue a client may face. Each inquiry is professionally reviewed and if warranted, an inquiry panel is formed to serve in creating the best solution for the client and/or provider. Each DAC provider member is committed to the highest levels of valuation service competency, credibility and integrity. Professional DAC Governance ensures this commitment will not be compromised.
 

NOT an AMC

The DAC service system does not function as an appraisal management company (AMC)...

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The DAC service system does not function as an appraisal management company (AMC). Clients and DAC member service providers interact directly with one another at all service levels. Although AMC clients use the DAC services platform to process their client functions, the DAC does not oversee any of these functions unless there is a service issue between a client and provider that requires DAC governance intervention. The DAC service system simply provides a medium through which all clients, including AMC’s and member providers can interact in accordance with standards and regulatory requirements to create solutions that are meaningful to them. The DAC is not involved in the appraisal management process, but may be called upon at any point by the client or provider to provide input in solving any valuation service issue.
 

FREE to Clients

The DAC service system is free to clients. It is supported solely by designated valuation service members...

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Recognizing the need for valuation process independence, DAC provider members have committed to supporting DAC service system operations for the benefit of clients and to provide these services free of charge to clients. To become a member of the DAC, each candidate must:All designated members of the DAC meet these requirements and more, ensuring the highest levels of service integrity at no additional cost to the clients served by the DAC.